Help Desk Support Specialist Job

Company Name:
Help Desk Support Specialist (Job Number:407028)
The position requires the candidate to perform work on-site in a 24 x 7 environment. As a member of the helpdesk team, candidate will be responsible for responding to and diagnosing problems through discussions with remote users at Ft. Knox and other facilities. This may include problem recognition, account/password resets, and website familiarization training to the users.
High school education or equivalent and 3+ years of technical experience in an enterprise helpdesk or desktop support role.
People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task.
Knowledge of and experience troubleshooting Windows 7
Basic Hardware and software troubleshooting
Ability to train other team members on the applications, proper procedures, problem isolation
Must be knowledgeable with the concepts and policy controls of Active Directory
Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity.
Ability to develop instructions in a logical, detailed flow.
Must be able to work any shifts - 24x7
Prior Army or Army Recruiting experience is a plus
Knowledge of ISO/ITIL processes and documentation standards a must
Possess a SECRET clearance or have the ability to get one. Must have an interim SECRET to begin work on the contract.
Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the CompTIA Continuing Education program before start
Secondary certification relative to the Computing Environment (A+, Microsoft)
Must sign privileged level access agreement.
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit .
EOE AA M/F/Vet/Disability
Job Posting: Oct 31, 2014, 1:29:28 PM
Primary Location: United States-KY-FORT KNOX
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time
Req ID: T407028
Date: Fri, 31 10 2014 00:00:00 GMT
Country: US
State: KY
City: Fort Knox
Postal Code: 40121
Locale: en_US

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