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SFL-TAP Career Counselor I¸ Third shift - Fort Knox¸ KY

Company Name:
Serco
Company:
Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/Color/Gender/Religion/National Origin/Disability/Vets).
Functional Area:
Call Center/Help Desk Operations
Department:
The Citizen & Defense Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce. The business unit also has approximately 2000 employees and operates at hundreds of locations across the United States and overseas in Korea, Japan, Italy, and Germany. We provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement.
Job Description:
This is a third shift position to provide direct SFL-TAP (Soldier for Life Transition Assistance Program, formerly ACAP) services to transitioning military personnel, Army civilians, and their family members. Services include the conduct of automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, conduct of individual counseling sessions, and other job assistance activities such as resume critiques and mock interviews. Assists clients in the use of the SFL-TAP/ACAP XXI automated system. Supports SFL-TAP/ACAP Center marketing initiatives by briefing installation leaders and managers. Tracks the progress of clients and motivates clients to increase their utilization of SFL-TAP/ACAP Center services. Works under general supervision or independently and typically reports to a supervisor or manager. May manage supplies or assume responsibility for a major activity such as job fairs, employer days, or the conduct of a classroom event. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary. Travel may be required.
Required Skills and Experience:
Position requires a master's degree or equivalent and 2 years of experience in the field or in a related area
Applicants must successfully undergo a background investigation (National Agency Check)
This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens
Applicants must be able to work third shift hours
Individual must be familiar with standard concepts, practices, and procedures within the field
Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required
Military Veterans and Spouses encouraged to apply.
Job ID: 51545453
Location Information: Fort Knox, KY 40122
Employment Type: Full time

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