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Customer Service Relations Assistant

Company Name:
Department of Defense
US Citizens and eligible Non-Citizens Intermittent Intermittent
The FMWRC mission is to create and maintain "FIRST CHOICE" MWR products and services for America''s Army, essential to a ready, self-reliant force.
The Landing Zone is truly the club that has something for everyone. Open for lunch, The Landing Zone is a great place to come and eat during the week, then come back later in the evening and join best party the area has to offer.
You can apply for this position using the following options (you must have a resume or use the NAF Optional Application to apply): 1. Preferred - Apply electronically via USAJOBS - . This will ensure faster processing of your application. You will also receive faster status updates. Please upload all required documents. Uploaded documents will be processed through the system. You are encouraged to monitor your application status. You can download the app to your smart phone for easy access and convenience! 2. Fax your resume (and supporting documentation) to . The following link will take you to the cover sheet which must be included with the faxed resume or application . NOTE: Faxed documents take 2-3 business days to process before they are available in the system for HR to view. To complete the job related questions obtain the Form 1203FX by going to the following link . This form must be faxed as a part of your application package for you to be considered for a job. 3. Mail or email your resume (or Optional NAF Application) to the point of contact listed on the vacancy announcement. 4. If you are in the area, you may drop off your resume in person to the servicing CPAC NAF Division.You are highly encouraged to provide all supporting documentation prior to closure of the vacancy announcement. This will speed up the process to consider you for the job if you meet the minimum qualification requirements. IMPORTANT!: Applicants that chose option #3 or #4 as outlined above, must still complete the job related questions either online or manually (faxed) prior to the closing date of the vacancy announcement. If you wish to complete them online, go to the ''apply online'' button on the vacancy announcement. If you wish to complete them manually, print the full
ccupational questionnaire directly from the vacancy announcement and complete and fax the 1203-FX form ( ) to . Neglecting to respond to the job related questions will result in an ineligible rating. You may contact the servicing CPAC NAF DIVISION identified on the vacancy announcement for additional assistance. Direct Deposit is required Social Security card is required Birth Certificate or valid U.S. Passport
Performs customer service relations work that contributes toward the well-being of guests and the protection and safety of other employees and government property. Checks membership cards of persons desiring entrance to the facility. Uses tact and diplomacy to deny entrance to unauthorized personnel and to those whose dress or manner does not meet prescribed standards. Ensures that patrons comply with applicable rules and standards.
Maintains prescribed area in a clean and orderly manner. Ensures compliance with fire, safety, and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to insure buildings, gates and equipment are properly locked or secured. Inspects grounds for fire, break-in, vandalism or trespassing. Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. Uses tact and diplomacy to deny entrance to unauthorized personnel. May operate a motor vehicle.
Must possess excellent customer services relations skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
Must be able to operate and use the various safety and other electronic and automated equipment involved in providing to the well-being of guests and the protection and safety of employees and government property.
Conditions of employment:
1. A one-year probationary period may be required.
2. Meet all qualification/eligibility requirements.
3. Satisfactorily complete an employment verification check.
4. Successfully complete all required background checks.
5. Must be able to work nights, weekends, and holidays.
Credit may be given for appropriate unpaid experience or volunteer work.
Your resume must be submitted by 11:59 PM (eastern time) on the closing date reflected on the vacancy announcement.
To apply for this job online, select - /.

To fax supporting documents that you are not able to submit online:
1. Complete this cover page using the following Vacancy ID 1164105.
2. Fax your documents to .
If you cannot apply online follow the below procedures:
1. Click the following link to view and print the job experience related questions View Occupational Questionnaire.
2. Complete the 1203-FX ( ) form to provide your response to the job related questions.
3. Fax the completed 1203-FX form along with any supporting documents to . Your 1203-FX form will serve as a cover page for your fax transmission.
PLEASE NOTE: Please continue completing all questions within section 25 of the 1203-FX form (Occupational Questionnaire) regardless of the numbering sequence.
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For additional tips & pointers to successfully complete the application process you can review additional guidance by accessing the following URLs: __
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Application help -

Applicant checklist -
Applicant brochure -
_ _
Before you can start working, the following documents will be needed:
All applicants are _ required _ to submit the following supporting document type(s):
Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
DD-214
Other (DA Form 3434, Spouses Military Orders for SEP Claimants, Transition Assistance ID Card)
SF-50
Other supporting documentation that may be needed are listed below:
Permanent Change of Station Orders or equivalent for Military Spouses requesting Spouse Employment Preference
Veterans'' and Involuntary Separated Military Preference documentation (DD-214 member 4 copy or equivalent)
DOD NAF BBA documentation (DA form 3434 or equivalent plus issued BBA notice)
Current and Former NAF employees (to include current APF employees) (DA form 3434 or equivalent, ex: SF50)
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
THERE ARE NO BENEFITS WITH THESE POSITIONS. BENEFITS MAY BE AVAILABLE IN THE FUTURE THROUGH NON-COMPETITIVE ACTIONS BUT ARE NOT GUARANTEED.
RECRUITMENT BONUS: $100.00
THIS POSITION IS AVAILABLE AS PART OF THE MWR JOB FAIR, 16 JULY 2014 FROM 9:00am TO 4:00pm AT THE MWR STEWART TRAINING CENTER ON FORT KNOX, KY.
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
The Department of Army Nonappropriated Fund Instrumentalities are an equal opportunity employer.

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